Shipping & Packaging
Gemrize international orders (outside of Hong Kong) are shipped with the reliability and accountability of FedEx International Priority shipping (excluding the mainland of China).
For insurance reasons, a signature is required for all shipping destinations, regardless of any signed waivers you may have with FedEx.
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
For orders from the mainland of China, please contact us to make arrangements for special delivery or collection of your package at our Hong Kong showroom.
Gemrize orders are packaged in the sleek and luxurious Gemrize gift box. For added security, the Gemrize gift box will then be placed within another internal box and seal bag to protect the package from climate effects and tampering.
Loose diamonds will be held in place by a tension-secured spring ring. The spring ring is for presentation purposes only and must not be worn.
When Will Your Order Be Shipped?
Your order with Gemrize will take up to five working days to process and package before shipping.
After your order has been shipped, the normal FedEx International Priority shipping times will apply.
If you require delivery before a specific date, please contact us with your required delivery date before confirming your order.
Shipping to Alternate Addresses (other than billing address)
If you cannot be available, or have someone else available to sign for your package upon delivery at your billing address, Gemrize will instead have the order shipped to your local FedEx office so that you can sign for and pick it up at your nearest convenient time. Find the FedEx location nearest you at www.fedex.com.
Gemrize will only ship to street addresses, not P.O. Box addresses.
Gemrize can make special arrangements for shipping to APO / FPO addresses. Please contact us to discuss the details.
International Deliveries and Arrival Times
All international orders will be shipped via FedEx International Priority.
Due to uncertainty caused by customs clearance processes arrival times cannot be guaranteed.
If customers require receipt of their goods by a certain date, please contact us and we will help you to make the necessary arrangements.